Frequently asked questions
Once you have received your order confirmation, it is not possible to cancel or change your order.
All orders placed before 11.00 a.m. are typically dispatched the same day.
All sizes have a size guide. Choose the size you normally use.
All our outdoor clothing is designed so that you can wear your everyday clothes underneath.
Yes, you can easily use our outerwear for your next skiing holiday. We have ensured that our design and details are suitable for winter sports.
Yes, you can easily wear Crystal Rainbow on your next ski holiday. We have made sure that the design and details fit with the winter sports.
Delivery and return
We have added a return label to your order. Please see our guidelines for more information about returning goods.
It is important to us that you have a pleasant experience shopping with us, therefore there is no additional cost for exchanging items for a different size or color, but all exchanges are based on stock availability. If you wish to exchange your item, simply follow the instructions on the return form added to your order.
Please note that we cover 1 exchange.
You will receive an email. Be sure to save your shipping receipt until you hear from us.
Please note that it can take up to 10 working days from the time we receive your package.
Once we have received the goods and accepted the return, we will transfer the amount to your account.
Depending on your bank or credit card issuer, it may take up to 10 business days for the amount to be back in your account.
We will refund your amount to the credit card on which the goods were purchased.
Yes, we ship to all countries.
If you have received a defective item, please contact us immediately by email or telephone before returning it to us.
It is always good to email us pictures, but it is also important that you send the item to our office so that we can investigate the error.